Job Description

Opportunity for Female candidates only
Candidate should have Telugu Fluency in addition to English and Malayalam

Job Summary:

We are seeking a dedicated Client Relations Assistant to manage refund-related calls, queries, and communications. The ideal candidate will have language professional fluency in Tamil/Hindi/Telugu in addition to Malayalam and English and experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.

Key Responsibilities:

Answer and resolve refund-related calls and inquiries Process refund requests and provide status updates to clients Handle inbound and outbound calls with professionalism and efficiency Respond to customer queries via email and chat Ensure accurate and timely documentation of client interactions

Qualifications:

Previous experience in customer support, call center, or related roles Excellent communication skills (verbal and written) Strong problem-solving abilities Ability to work in a fast-paced environment Proficient in handling customer inquiries via phone, email, and chat

Preferred Skills:

Familiarity with refund processes and handling sensitive customer issues
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Ability to commute/relocate:

Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer support: 1 year (Required) Grievance handling: 1 year (Required) Refund case handling: 1 year (Required)
Language:

English (Preferred) Telugu (Required)
Work Location: In person