Job Description

Our Platform-as-a-Service (PaaS)/Software-as-a-Service (SaaS) offering is among the top fleet management platforms globally.

We seek a skilled Client Relationship Executive to join our talented team.

The ideal candidate will be pivotal in ensuring our clients have a seamless experience with our software and services. This dynamic, fast-paced role requires a proactive, detail-oriented individual with excellent communication and organisational skills.

Things you'll do as a Client relationship executive.

Key Responsibilities

Customer Support

: Address and resolve customer service requests efficiently, ensuring satisfaction and prompt resolution.

Proactive Communication

: Regularly call clients to ensure they are effectively using our software and assist them in maximising its benefits.

Subscription Renewal Management

: Coordinate with clients for timely renewals, ensuring minimal churn and continued customer satisfaction.

Maintenance Coordination

: Schedule and manage maintenance activities, keeping clients informed and updated about progress and outcomes.

Customer Relationship Management

: Develop and nurture strong client relationships, striving to elevate customer satisfaction and loyalty.

Feedback Collection

: Gather and analyse client feedback to identify opportunities for improvement in our products and services.

Upselling & Cross-Selling

: Identify potential opportunities for upselling or cross-selling additional features or services.

What you'll need:

Experience

: At least 3 years of experience handling customer service requests, client communication, and relationship management.

Communication Skills

: Excellent verbal and written communication skills, with the ability to handle customer queries empathetically and professionally.

Tech-Savvy

: Familiarity with SaaS platforms or software services is a strong advantage.

Organizational Skills

: Ability to manage multiple tasks and prioritise effectively to meet deadlines.

Proactive Approach

: Obsessed with ensuring client satisfaction and identifying areas for improvement in customer experience.

Problem-solving

: Strong problem-solving skills to address customer concerns effectively.
Job Type: Full-time

Pay: ?21,000.00 - ?27,000.00 per month

Benefits:

Health insurance Life insurance
Ability to commute/relocate:

Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Required)
Experience:

Client Relationship: 3 years (Required)
Language:

English (Preferred)
Location:

Calicut, Kerala (Required)
Work Location: In person