Job Description

Job Title:

Client Relationship Executive

Location:

Ernakulam

Job Summary:

We are looking for a dynamic and detail-oriented

Client Relationship Executive

to join our team. This role involves maintaining strong client communications, delivering high-quality support, and ensuring client concerns are resolved efficiently and professionally. The ideal candidate will have excellent communication skills and strong proficiency in MS Office tools, with a keen eye for organization and follow-through.

Key Responsibilities:

Serve as the primary point of contact for client interactions via phone, email, and other communication channels. Address client inquiries, concerns, and requests promptly to ensure a high level of satisfaction. Maintain detailed tracking sheets to organize and oversee various client tasks and projects. Collaborate with internal teams to support smooth project execution and ensure timely updates to clients. Prepare and manage client-facing documents, reports, and presentations using MS Office (Word, Excel, PowerPoint, Outlook). Maintain accurate records of client interactions, feedback, and any necessary follow-up actions. Foster strong, professional relationships with clients to support long-term engagement and retention.

Required Skills and Qualifications:

Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Excellent written and verbal communication skills in English. Highly organized with strong attention to detail. Ability to handle multiple tasks and prioritize in a fast-paced environment. Strong interpersonal skills and a client-focused approach.

Preferred Qualifications:

Prior experience in client service, relationship management, or a customer-facing role. Familiarity with CRM software is a plus.
Job Types: Full-time, Permanent, Fresher

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Language:

English (Preferred)
Work Location: In person