Job Description

Job Title: Client Relationship Executive

Location:

Ernakulam

Job Summary:

We are seeking a proactive and detail-oriented Client Relationship Executive to join our team. This individual will be responsible for managing client communications, providing exceptional support, and ensuring that all client inquiries are addressed in a timely and professional manner. The ideal candidate will have strong written and verbal communication skills and be proficient in MS Office applications to maintain accurate records and reports.

Key Responsibilities:

Manage and maintain professional communication with clients through phone, email, and other communication channels. Provide timely and effective support for client inquiries, concerns, and issues. Ensure a high level of customer satisfaction by resolving any client-related issues or requests promptly. Maintain accurate tracking sheets to organize, monitor, and oversee various tasks and projects. Coordinate with the internal team to ensure effective project delivery and communication with clients. Work closely with cross-functional teams to ensure seamless coordination and communication regarding client needs and projects. Use MS Office (Word, Excel, PowerPoint, Outlook) to create, manage, and maintain client-related documents, presentations, and reports. Keep accurate records of client interactions, feedback, and follow-up actions.

Required Skills and Qualifications:

Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook). Strong written and verbal communication skills in English. Proactive and detail-oriented with excellent organizational skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Strong interpersonal skills and a client-first mindset.

Preferred Qualifications:

Previous experience in client relations or a customer-facing role. Knowledge of CRM software (Customer Relationship Management) is a plus.
Job Types: Full-time, Permanent, Fresher

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift Rotational shift Weekend availability
Language:

English (Preferred)
Work Location: In person