Job Description

Job Title:

Client Relationship Executive

Location:

Ernakulam

Position Overview:

We are seeking a dynamic and detail-oriented

Client Relationship Executive

to join our team in Ernakulam. This role is ideal for someone who excels at communication, thrives in a client-facing environment, and is well-versed in managing documentation and follow-ups. The successful candidate will play a key role in maintaining strong client relationships, addressing inquiries efficiently, and ensuring consistent customer satisfaction.

Key Responsibilities:

Act as the primary point of contact for clients through phone, email, and other communication channels. Respond promptly and professionally to client inquiries, concerns, and service requests. Foster and maintain high levels of client satisfaction through effective communication and support. Maintain organized and up-to-date tracking sheets for active tasks and ongoing projects. Collaborate closely with internal teams to ensure seamless project execution and alignment with client expectations. Coordinate with various departments to address client needs and deliver high-quality service. Prepare and manage client documentation, reports, and presentations using MS Office tools. Accurately document client interactions, feedback, and follow-up actions for reference and improvement.

Required Skills & Qualifications:

Proficiency in MS Office applications, including Word, Excel, PowerPoint, and Outlook. Strong written and verbal communication skills in English. Excellent attention to detail with strong organizational and multitasking abilities. Ability to work efficiently in a fast-paced environment with changing priorities. Strong interpersonal skills and a customer-focused mindset.

Preferred Qualifications:

Prior experience in a client service or customer-facing role. Familiarity with CRM tools or software is a plus.
Job Types: Full-time, Permanent, Fresher

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift Rotational shift Weekend availability
Language:

English (Preferred)
Work Location: In person