Job Description

About Us

The Marriage Fit is a rapidly growing organization operating at the intersection of psychology, education, and technology. We deliver impactful relationship and learning solutions by combining clinical expertise with innovative, tech-enabled delivery models.

Role Overview

We are looking for a proactive and people-oriented

Client Relationship Executive

with

2-5 years of relevant experience

to manage client interactions and build strong, long-term relationships.

This role focuses on engaging with prospective and existing clients, addressing their queries, coordinating counselling sessions, and ensuring a smooth and positive client journey. You will play a key role in strengthening client trust, improving engagement, and supporting business growth through high-quality service delivery.

Key Responsibilities

Connect with prospective clients to understand their needs and share information about our counselling and wellness services Build and maintain strong relationships with clients through clear, empathetic, and solution-oriented communication Explain counselling options, session formats, and pricing in a professional and reassuring manner Coordinate therapy session scheduling and appointments with therapists Guide clients through the next steps, including webinar registrations, consultations, or session bookings Follow up with leads and webinar participants via calls, WhatsApp, and email Maintain accurate and up-to-date client records in the CRM system Manage appointment confirmations, reminders, and follow-ups to ensure a seamless client experience Address client concerns promptly and provide accurate information or escalation when required Contribute to building long-term client relationships and improving client satisfaction

Qualifications

Bachelor's degree in any discipline A master's degree in psychology with relevant experience is an added advantage Strong verbal and written communication skills with good persuasion abilities Ability to build trust and rapport with clients from diverse backgrounds Strong organisational skills with attention to detail and timelines Problem-solving mindset with the ability to handle client concerns professionally

Work Timings

10:00 AM - 7:00 PM, Monday to Saturday One Sunday per month will be a working day (compensatory day off provided) Work from Office -

HSR Layout, Bangalore

Employment Type

Full-time | On-site | Bangalore (HSR Layout)

Compensation Range

?20,000 - ?35,000 per month (based on experience and interview performance)

Location

Bengaluru, Karnataka (candidates should have a reliable commute or be willing to relocate prior to joining.)
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Application Question(s):

Female
Education:

Bachelor's (Preferred)
Experience:

Customer relationship management: 1 year (Preferred) Customer service: 1 year (Preferred)
Location:

Bengaluru, Karnataka (Preferred)
Work Location: In person