Customer Relationship Executive, Business Development
Experience: 1+ year
Salary : negotiable
Location : Malleswaram, Bangalore
Candidate Type: Female Only
Role Summary:
The Customer Relationship Executive at the Company is the key liaison between the company and its clients post-onboarding. This role focuses on ensuring that clients (especially B2B buyers, private label partners, and bulk buyers) are seamlessly onboarded, well-trained on the company's order management app, and receive continuous support throughout their journey. This position also identifies upsell opportunities and contributes to long-term business growth through excellent customer service and relationship management.
Key Responsibilities:
1. Client Onboarding & App Training
Guide new clients through the onboarding process after order confirmation.
Train clients on how to use company's proprietary app for order placement, tracking, and communication.
Resolve app-related queries and act as a bridge between clients and the tech support team if needed.
2. Customer Relationship Management
Serve as the first point of contact for all customer concerns post-order confirmation.
Build long-term relationships with clients by maintaining regular communication and ensuring satisfaction.
Proactively check in with clients to gather feedback, resolve minor issues, and offer solutions.
3. Process Coordination & Internal Follow-ups
Ensure client requirements are clearly passed on to merchandising and production teams.
Monitor production timelines and proactively update clients on order status.
Coordinate internally to resolve client queries or discrepancies in the process.
4. Issue Resolution & Support
Handle escalations with speed and empathy -- including rejections, quality concerns, or delays.
Record and follow up on complaints to ensure timely resolutions and client satisfaction.
5. Client Retention & Business Upsell
Identify upsell or re-order opportunities based on customer buying patterns and feedback.
Encourage usage of new features or services offered by the company.
Share new catalogs, collections, and updates with clients regularly to encourage repeat orders.
6. Documentation & Reporting
Maintain accurate records of client interactions, feedback, and concerns.
Track usage data of the app to identify drop-offs and provide solutions for improved engagement.
Submit weekly reports on client activity, satisfaction scores, and potential leads from existing accounts.
Key Skills & Competencies
:
Excellent communication and interpersonal skills
Tech-savvy with the ability to train users on mobile/web applications
Empathy-driven customer service mindset Problem-solving and conflict-resolution skills Organized and detail-oriented
Job Type: Full-time
Pay: ?25,000.00 - ?30,000.00 per month
Schedule:
Day shift
Night shift
Language:
English (Preferred)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
Job Id
JD3658293
Industry
Not mentioned
Total Positions
1
Job Type:
Contract
Salary:
Not mentioned
Employment Status
Permanent
Job Location
KA, IN, India
Education
Not mentioned
Experience
Year
Apply For This Job
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.