Job Description

Job Title:

Client Relationship Executive (CRE)

Location:

Sector 49, Gurgaon

Job Type:

Full time, permanent

Job Summary:

We are looking for a dynamic and client-focused

Client Relationship Executive

to manage and grow relationships with our clients. The ideal candidate will act as a trusted point of contact, ensuring client satisfaction, handling queries, resolving issues, and helping to deliver a seamless client experience that drives long-term loyalty and business growth.

Key Responsibilities:

Serve as the primary liaison between the company and assigned clients. Build and maintain strong, long-lasting client relationships through regular communication and personalized support. Understand client needs and objectives to proactively offer solutions and ensure service satisfaction. Coordinate with internal teams to ensure timely and successful delivery of products/services according to client requirements. Address client concerns promptly and professionally, escalating issues when necessary. Monitor client account activity, usage, and satisfaction to identify risks or growth opportunities. Assist in upselling and cross-selling services to existing clients. Maintain detailed and organized records of client interactions and communications in CRM tools. Collect feedback and insights to help improve service offerings and client experience.

Qualifications and Skills:

Bachelor's degree in Business Administration, Marketing, Communications, or a related field. 1-3 years of experience in a client-facing role (client relationship, account management, or customer service). Excellent verbal and written communication skills. Strong interpersonal skills and a customer-centric attitude. Ability to multitask, manage priorities, and handle pressure in a fast-paced environment. Problem-solving mindset with attention to detail.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Experience:

Inside sales: 1 year (Preferred) Telecommunication: 1 year (Preferred)
Language:

English (Required)
Location:

Gurugram, Haryana (Required)
Work Location: In person