Transcloud Solution is a dynamic and innovative force in the world of technology, specialising in creating cutting-edge software solutions. With a commitment to excellence, we pride ourselves on delivering bespoke software that transforms businesses and empowers our clients in the digital landscape.
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We are seeking a dynamic and personable Client Relationship Executive to join our software company. This pivotal role will be responsible for onboarding new clients, creating demonstration videos, managing ongoing client relationships, and ensuring client success with our software solutions. The ideal candidate will have exceptional communication skills, technical aptitude, and a passion for building strong client relationships.
Key Responsibilities
Client Onboarding:
Develop and implement a structured onboarding process for new clients
Conduct initial kickoff meetings to understand client requirements and objectives
Configure software solutions to meet specific client needs
Coordinate with internal teams to ensure smooth implementation
Create personalized onboarding materials and training sessions
Track onboarding progress and ensure timely completion
Demo Creation & Technical Communication:
Record professional, high-quality product demonstration videos
Create tailored demos highlighting features relevant to prospective clients
Develop clear and concise step-by-step tutorials
Maintain a library of demo resources for different use cases
Stay current with product updates to ensure demos showcase latest features
Collaborate with product and marketing teams on demo content strategy
Client Relationship Management:
Serve as the primary point of contact for assigned clients
Build and maintain strong, long-lasting client relationships
Conduct regular check-ins to assess client satisfaction
Identify opportunities for expansion within existing accounts
Address client concerns promptly and professionally
Advocate for client needs within the organization
Document client communications and requirements in CRM system
Client Success & Retention:
Monitor client usage patterns and engagement with the software
Identify at-risk accounts and implement retention strategies
Collect and analyze client feedback to improve products and services
Work with the support team to resolve technical issues
Develop and implement account growth strategies
Track and report on key client success metrics
Qualifications
Required Skills & Experience
Bachelor's degree in Business, Marketing, Communications, or related field
0.6 to 2 years experience in customer success, account management, or similar role
Excellent verbal and written communication skills
Strong presentation and demonstration abilities
Proficiency with CRM systems
Basic video recording skills
Ability to understand and communicate technical concepts to non-technical audiences
Strong problem-solving abilities and attention to detail
Excellent time management and organizational skills
Job Types: Full-time, Permanent
Pay: Up to ?30,000.00 per month
Benefits:
Flexible schedule
Leave encashment
Paid sick time
Paid time off
Provident Fund
Schedule:
Day shift
Fixed shift
Education:
Bachelor's (Preferred)
Work Location: In person
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