to manage and enhance relationships with our customers. The ideal candidate will be responsible for executing CRM strategies to increase customer satisfaction, retention, and lifetime value, while ensuring a smooth and personalized customer journey across all touchpoints.
Key Responsibilities:
Manage the CRM platform and ensure accurate and up-to-date customer data.
Develop and implement customer engagement strategies to drive loyalty and repeat business.
Analyse customer behaviour and trends to create targeted marketing campaigns (email, SMS, notifications, etc.).
Work with sales, marketing, and customer service teams to ensure a consistent customer experience.
Segment customer base for personalized communication and offers.
Monitor key CRM metrics such as customer satisfaction, and campaign performance.
Handle escalated customer queries and ensure timely resolution.
Gather customer feedback and insights to improve products, services, and communication.
Ensure compliance with data privacy and protection regulations (e.g., GDPR, local policies).
Key Skills & Qualifications:
Bachelor's degree in Marketing, Business Administration, or a related field.
0.5-2 years of experience in CRM, customer success, or customer engagement roles.
Proficiency in CRM tools such as Salesforce, Zoho CRM, or similar platforms is a plus.
Strong communication and interpersonal skills are mandatory.
Data-driven mindset with the ability to interpret analytics and translate insights into action.
Familiarity with email marketing tools, segmentation strategies, and customer lifecycle management.
Job Type: Full-time
Pay: ₹15,000.33 - ₹22,000.00 per month
Schedule:
Day shift
Ability to commute/relocate:
New Delhi, Delhi: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Work Location: In person
Application Deadline: 20/05/2025
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.