Job Description

Job Summary

We are seeking a dedicated and proactive

Client Relationship & Customer Support Executive

to serve as a primary liaison between our clients and internal teams. The role involves managing client interactions, resolving inquiries, and supporting potential leads. The ideal candidate will combine strong interpersonal skills with a deep understanding of customer service and consultative sales processes, particularly within a US-based context.

Key Responsibilities

Act as the main point of contact for a portfolio of clients, establishing and maintaining strong, long-term relationships. Build a thorough understanding of clients' business objectives, challenges, and needs, and advise accordingly. Handle both inbound and outbound communications (calls, emails, web chats) with existing clients and prospective leads. Provide detailed information about our services, particularly free counseling offerings, and schedule appointments for interested clients. Track client engagement, preferences, and feedback to recognize patterns and recommend service enhancements. Deliver exemplary customer service by promptly addressing and resolving client concerns or issues. Meet monthly targets related to client engagement and sign-ups through consultative and persuasive communication (note: this is

not

a direct sales role--focus is on enrollment, not hard-selling). Prepare and maintain daily reports on client interactions, lead generation, conversions, and other key metrics.

Maintain detailed and organized records of all client communications and status updates

Qualifications & Requirements:

Minimum

1 year of international voice process experience

, preferably in a US-based sales or customer service environment. At least

1 year of experience in US sales or client service processes

is highly preferred. Strong verbal and written communication skills, with the ability to articulate complex information clearly and professionally. Prior exposure to cold calling, lead generation, or client acquisition is an advantage. Proficiency in basic computer applications, including MS Word, Excel, and CRM tools. Willingness to work night shifts from the office.

Competencies & Skills

Excellent interpersonal skills and emotional intelligence. Consultative mindset with the ability to understand client needs and position solutions accordingly. High degree of ownership and accountability. Analytical orientation, with the capacity to monitor trends in client activity and translate feedback into actionable insights. Strong organizational skills: able to manage multiple leads and clients efficiently.

Work Environment

Office-based role with night shift timings. Fast-paced, performance-driven atmosphere. Target-oriented, with clear metrics for client engagement and sign-up conversions.

Why Work With Us

Opportunity to shape and nurture key client relationships. Exposure to both customer support and consultative outreach. Performance-driven culture with clear goals and growth trajectory. Professional development and training opportunities.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person