Job Description

- Client Relations Assistant

Job Title:

Client Relations Assistant

Department:

Administration / Front Office

Location:

Kolkata

Role Overview

We are looking for a responsible and presentable

Client Relations Assistant

to manage incoming calls, client communication, appointments, and day-to-day coordination.
This is a

non-legal role

focused on:

Client handling Client retention Basic client acquisition support Office coordination
The role is ideal for someone with

good communication skills and prior experience in customer/client facing work

.

Key Responsibilities

1. Client Handling & Communication

Attend all incoming calls and route them to concerned teams Respond to client messages on WhatsApp, email, and phone Maintain polite and professional communication at all times Coordinate client meetings and appointments Follow up with clients regarding documents, meetings, and updates
2. Client Retention Support

Maintain regular touch with existing clients Collect client feedback after meetings/services Ensure timely reminders and follow-ups Build positive relationships with repeat clients
3. Client Acquisition Support

Assist in first-level interaction with new enquiries Record leads and maintain enquiry tracker Coordinate introductory meetings with concerned team Support marketing or outreach activities when required
4. Administrative Support

Maintain call logs and client database Coordinate with internal teams Basic office coordination work Manage appointments calendar

Required Skills

Excellent communication in

Hindi & English

(local language added if required) Polite, confident and presentable personality Ability to handle clients calmly and professionally Good follow-up skills Basic knowledge of WhatsApp, Email, MS Word & Excel Multitasking ability

Experience Required

1-3 years experience in: Client handling Front office Customer service Sales coordination Tele-calling / relationship role
Legal background is NOT required

Qualification

Graduate in any stream (preferred) 12th pass with good experience can also apply

Key Qualities We Need

Responsible & punctual Good manners and etiquette Trustworthy & confidential Long-term mindset Willingness to learn

Work Timings

As per company policy Flexibility required based on client meetings

Salary Range

? 10,000 to ? 18,000 (based on experience)

Growth Opportunity

Senior Client Coordinator Office Manager Business Development Coordinator
Job Types: Full-time, Permanent

Pay: ?10,237.05 - ?15,039.94 per month

Benefits:

Cell phone reimbursement Commuter assistance Internet reimbursement Leave encashment Paid sick time Paid time off
Work Location: In person