Job Description

Job Summary:

We are looking for a proactive and personable

Client Relationship Manager

to join our dynamic advertising agency. The ideal candidate will be the bridge between our clients and creative teams, responsible for building long-term relationships, understanding client requirements, and ensuring successful execution of design, website, and signage projects.

Key Responsibilities:

Client Onboarding & Relationship Management:

Act as the main point of contact for assigned clients. Build strong, long-lasting client relationships through regular communication and meetings. Understand client businesses, goals, and design requirements.

Project Coordination:

Collaborate with internal teams (graphic designers, developers, signage production team) to ensure timely delivery of high-quality work. Translate client briefs into actionable tasks and creative strategies. Ensure projects are delivered on time, within scope and budget.

Account Management:

Maintain detailed records of client interactions, feedback, revisions, and approvals. Prepare proposals, presentations, and quotations for clients. Upsell additional services like branding, social media, packaging, and digital marketing when appropriate.

Problem Solving & Feedback Handling:

Address client concerns and queries professionally and promptly. Coordinate with internal teams to find solutions and resolve issues.

Market & Competitor Awareness:

Stay updated on industry trends and competitor activities. Suggest innovative solutions and ideas to enhance client campaigns.

Requirements:

Bachelor's degree in Marketing, Mass Communication, Design Management, or related field. 2+ years of experience in client servicing or account management in an advertising or design agency. Excellent communication, presentation, and negotiation skills. Strong organizational and multitasking abilities. Understanding of design, web development, and signage processes is a plus. Proficient in MS Office, CRM software, and project management tools.

What We Offer:

A creative, collaborative, and fast-paced work environment. Opportunities to work with diverse clients and exciting projects. Growth opportunities in client servicing and business development. Competitive salary and performance-based incentives.
Job Type: Full-time

Pay: ?14,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Leave encashment Paid sick time
Schedule:

Day shift
Work Location: In person