Serve as the first point of contact for client queries, requests, and escalations.
Build and maintain long-term relationships with clients to ensure trust and loyalty.
Understand client requirements and coordinate with internal teams to deliver effective solutions.
Regularly update clients on new products, services, and company initiatives.
Handle client concerns with professionalism and provide timely resolutions.
Assist in preparing proposals, presentations, and reports for clients.
Gather client feedback and relay insights to management for continuous improvement.
Support business development by identifying upselling or cross-selling opportunities.
Maintain accurate client records in CRM systems and ensure follow-ups are done on time.
Requirements
Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience in client servicing, customer relations, or a similar role.
Excellent communication, interpersonal, and presentation skills.
Strong problem-solving ability and conflict-resolution skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM tools.