Job Description

Job description:

We are seeking a proactive Client Relations Executive to join our team. The ideal candidate will have at least 1 year of experience in client servicing . This role involves maintaining strong client relationships, managing follow-ups, coordinating with internal teams, and ensuring overall client satisfaction.

Key Responsibilities:

Client Follow-up & Communication: Conduct regular follow-ups with existing and potential clients. Manage inquiries and provide timely responses to client queries.
New Enquiry Coordination:

Follow up on new client enquiries. Collaborate with the Operations team to schedule and coordinate assessments for new clients.
Client Satisfaction & Feedback:

Enquire and log client complaints; ensure they are routed to the right teams for resolution. Conduct Client Satisfaction (CSAT) surveys and report findings for continuous improvement.
Internal Collaboration:

Act as a liaison between clients and internal teams (Operations, Finance) to ensure smooth communication and service delivery.
Documentation & Reporting:

Maintain accurate records of all client interactions, complaints and feedbacks. Generate periodic reports for management on client engagement and satisfaction levels.

Requirements:

We are looking for female candidates only. Master's degree in MSW. Minimum 1 year of relevant experience in Hospital client relations, customer service, or account management. Strong interpersonal and communication skills (written and verbal) in malayalam and english is mandatory. Excellent follow-up and coordination abilities. Ability to handle client concerns professionally and empathetically.
Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month