Job Description

Job Title: Senior Executive - Client Relations & Customer Support

Job Type: Full-time

Location: Netaji Subhas Road, Ground Floor, Kolkata - 700001

Experience: 2 Years

Qualification: Graduation

Salary: 15K - 20K

Department: Client Relations

Reporting to: CBDO (Chief Business Development Officer)

Job Summary

We are seeking a dedicated Senior Executive for Client Relations & Customer Support to maintain and improve customer satisfaction. You will play a key role in addressing client inquiries, ensuring timely issue resolution, and fostering long-term relationships. This position is a great opportunity to work with a leading company in the material handling industry.

Key Responsibilities:

? Serve as the primary point of contact for client queries and concerns.

? Provide timely and effective solutions to customer issues to ensure satisfaction.

? Build and maintain strong, long-term relationships with key clients.

? Collaborate with internal teams to ensure smooth service delivery.

? Collect and report feedback to senior management to improve client experience.

? Monitor customer satisfaction levels and suggest improvements.

? Assist in the development of client retention strategies.

Required Qualifications and Skills:

? 2 years of experience in client relations or customer support.

? Strong communication and interpersonal skills.

? Problem-solving and conflict resolution abilities.

? Ability to manage multiple client accounts simultaneously.

Technical Skills:

? Proficiency with CRM software and MS Office.

Soft Skills:

? Excellent relationship-building skills and a customer-centric attitude.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Day shift
Work Location: In person