Job Description

Job Summary:

We are seeking a

Grievance / Client Relations Executive

who can handle client complaints and escalations efficiently while maintaining high levels of professionalism and empathy. The role involves resolving grievances, managing frustrated or escalated clients, and coordinating with internal teams to ensure timely resolution.

Key Responsibilities:

Receive, record, and resolve client grievances via phone, email, or other communication channels. Act as the primary point of contact for frustrated or escalated clients, ensuring timely and effective resolution. Maintain detailed records of complaints and their resolutions in the CRM or designated system . Coordinate with internal teams to address client issues and follow up until closure. Provide reports and insights on grievance trends and suggest process improvements. Ensure compliance with company policies and quality standards while handling complaints. Need to have high level of patience .

Skills & Requirements:

Fluency in

English and Hindi

(both written and spoken).

Excellent

communication, interpersonal, and problem-solving skills

.

Ability to remain calm and professional under pressure.

Familiarity with grievance handling processes and client relationship management.

Knowledge of

CRM tools

is a plus.

Experience: 1-3 years

of experience in

client servicing, grievance handling, or customer support roles

.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person