Assist US Account Managers in preparing client presentations, quarterly business reviews, and renewal decks.
Track and report key account health metrics (usage, SLA adherence, satisfaction).
Maintain detailed documentation of client interactions, escalations, and performance benchmarks in CRM systems.
What You Have
Bachelor's degree in Business, Analytics, Engineering, or related field.
2-4 years of experience in account management, client success, or business analysis (preferably supporting US clients).
Strong analytical and problem-solving skills.
Proficiency in SQL (mandatory).
Advanced Excel/Google Sheets and familiarity with BI/reporting tools (Tableau, Power BI, Retool, etc.).
Strong communication skills (written & verbal) in English.
Ability to multitask, prioritize, and adapt to client needs across time zones.
Preferred
Experience in SaaS, healthcare, RCM, or technology-driven services.
Prior exposure to US-based clients or international markets.
Ability to simplify complex data findings for non-technical stakeholders.
Why Join
Opportunity to work with US Account Managers and global clients.
A role that combines client management with hands-on analytics and SQL work.
Fast-paced environment with strong learning and growth opportunities.
Competitive compensation and career development path.
Job Type: Full-time
Pay: ₹500,000.00 - ₹700,000.00 per year
Benefits:
Paid sick time
Provident Fund
Work from home
Work Location: In person
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