Job Description

Job Category: Client Operations Management
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Become an integral part of our client operations team, delivering outstanding customer service and support within our service center operations. This role offers an exciting opportunity to leverage your strategic planning and anti-fraud awareness to ensure smooth operations and safeguard our clients' interests. Your expertise in automation technologies and change management strategies will be crucial in optimizing our service center operations. Join us to contribute to the overall efficiency and resilience of our operating platform.
As a Client Operations Specialist IV within our team, you will play a pivotal role in enhancing our client operations experience and providing comprehensive support across various products and platforms. You will address client inquiries, process transactions, troubleshoot issues, and identify opportunities to refer services based on client needs. You will leverage your understanding of strategic planning and anti-fraud awareness to ensure smooth operations and safeguard our clients' interests. Your ability to apply automation technologies and change management strategies will be crucial in optimizing our service center operations. With your proficiency in listening and questioning, you will effectively resolve conflicts and manage internal stakeholders, contributing to the overall efficiency and resilience of our operating platform.
Job responsibilities

• Provide comprehensive support in client operations, including enrollment, implementation, and maintenance of various products and platforms.
• Utilize strategic planning skills to streamline service center operations, ensuring efficient processing of transactions and prompt resolution of client inquiries.
• Apply anti-fraud awareness strategies to detect and prevent fraudulent transactions, safeguarding both the client and the financial institution from potential losses.
• Leverage automation technologies to optimize service center operations, contributing to the efficiency and resilience of our operating platform.
• Implement change management strategies to facilitate the smooth transition of new processes or systems, mitigating any potential impact on stakeholders.

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in client service operations
• Demonstrated ability to apply anti-fraud strategies and automation technologies in a service center setting.
• Proven experience in implementing change management processes and continuous improvement techniques to enhance operational efficiency.
• Proficiency in conflict resolution and internal stakeholder management, with a focus on establishing productive working relationships and driving mutually beneficial outcomes.
• Ability to apply listening and questioning skills effectively to resolve client inquiries and troubleshoot issues promptly.

Preferred qualifications, capabilities, and skills

• Experience in managing complex client relationships and resolving high-stakes conflicts.
• Strong analytical skills to assess operational challenges and develop innovative solutions.
• Excellent communication skills to effectively interact with clients and team members.

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Skills Required