Job Description

Key Responsibilities:

Employee Engagement & Support:

Regularly meet with employees to understand and resolve operational or workplace concerns. Act as a liaison between employees and senior management for escalated issues. Monitor attendance, discipline, and adherence to company policies at client locations. Support on-boarding coordination and ensure smooth integration of new joiners. Coordinate grievance handling and escalate when required.

Client Interaction & Support:

Maintain regular communication with clients to understand their needs and expectations. Handle client queries and resolve them promptly in coordination with relevant teams. Assist in building long-term relationships with clients through excellent service delivery. Capture and communicate client feedback to management for continuous improvement.

Operational Coordination:

Ensure compliance with operational processes, documentation, and reporting standards. Coordinate for any kind of support required at client or employee locations. Maintain records of interactions, concerns raised, and solutions implemented. Support in audits, MIS preparation, and documentation as required.

Requirements:

Education:

Graduate in any discipline

Experience:

2+ years in operations, coordination, or client-facing roles

Skills:

Strong interpersonal and communication skills. Problem-solving attitude with ability to manage multiple stakeholders. Detail-oriented with good documentation and reporting ability. Proficient in MS Office (Word, Excel, Outlook).

Key Competencies:

People-oriented with empathetic listening skills Professionalism in handling confidential information Conflict resolution and negotiation skills Ability to work independently and take initiative Flexibility to travel for client or employee meetings, if needed.
Job Types: Full-time, Permanent

Pay: ?10,967.39 - ?30,724.07 per month

Work Location: In person