Job Description

About the Role

We are seeking a highly articulate, polished, and motivated

Client Relationship Manager

to be the face and voice of our organization in Kolkata. This critical role is centered on building and nurturing long-term partnerships with our key clients, ensuring their complete satisfaction, and identifying opportunities for growth.

The ideal candidate must possess

exceptional fluency in English

--both written and verbal--to manage high-level, professional communication with business leaders and corporate partners.

Key Responsibilities

Relationship Management:

Serve as the primary point of contact for a portfolio of key clients, building deep and trustworthy relationships through regular engagement.

Client Advocacy:

Understand client needs, pain points, and strategic goals to ensure our services consistently meet and exceed expectations.

Communication Excellence:

Conduct sophisticated presentations, articulate complex solutions clearly, and handle all client correspondence with impeccable grammar and professional decorum.

Issue Resolution:

Proactively manage and resolve client concerns or conflicts efficiently and professionally to maintain high satisfaction levels.

Account Growth:

Identify upselling and cross-selling opportunities within the existing client base to contribute directly to revenue targets.

Internal Coordination:

Liaise effectively with internal teams (Sales, Operations, Finance) to streamline service delivery and project execution.

Qualifications and Skills

Mandatory:

Proven experience (2-5 years preferred) in client-facing roles, account management, or business development.

Superior English Communication Skills (Written & Spoken):

Must be fluent, articulate, and capable of holding high-level business conversations and drafting professional documents.

Education:

A Bachelor's degree in Business Administration, Marketing, or a related field. An MBA is a plus.

Polished Presence:

Professional demeanor and outstanding interpersonal skills suitable for representing the company to top-tier clients.

Location:

Must be based in or willing to relocate to Kolkata.

A strong track record of retaining and growing client accounts.

Why Join Us?

Competitive salary and performance-based incentives. Opportunity to manage a high-value portfolio of clients. A collaborative and professional work environment in the heart of Kolkata. Clear pathways for career growth and professional development.
Job Type: Full-time

Pay: ?18,000.00 - ?30,000.00 per month

Benefits:

Flexible schedule Health insurance Paid time off
Language:

English (Required)
Work Location: In person