Job Description

1. JOB PURPOSE

The Floor Manager is responsible for the day-to-day operations of the clinic and ensuring that the clinic runs efficiently and systematically. Works closely with senior management to maintain operational standards. Ensures that all systems, SOPs, and protocols are followed within the branch.

2. ROLES AND RESPONSIBILITIESMarketing & Branding

Carry out branding and marketing activities as directed by the COO.

Sales & Revenue

Responsible for monitoring sales and revenue performance of the branch. Review sales & revenue reports periodically. Communicate any deficiencies in sales or revenue to the immediate superior.

Manpower Mapping

For hiring new employees, fill the Manpower Requirement Form and submit it to the HR Department via email.

Staff Grievances

Handle staff grievances at branch level. Escalate only serious grievances to the Head Office.

Machine Cleaning & Maintenance

Ensure all clinic machinery is clean and dust-free. Ensure minor OT instruments are properly cleaned. Ensure all instruments are autoclaved. Keep track of expiry dates of expensive medications.

Breakdown of Machines

Identify the cause of any machine breakdown and inform the Service Engineer via email. Head Office will coordinate with the company for engineer visits. Collect service reports from the engineer and maintain proper files.

Dress Code

Ensure all employees follow the dress code and wear proper uniforms with name tags. Ensure adherence to dress code policy at all times.

Reception & Appointment Management

Ensure reminder calls to patients are completed. Ensure daily minimum number of appointments. Ensure next appointments are scheduled for all existing patients.

Staff Management

If more than two employees apply for leave on the same day, arrange staff from other branches after informing and taking permission from HO.

Miscellaneous

All miscellaneous approvals (auto fare, staff allowances, etc.) should be authorized by Branch Head.

Mobile Phone Submission

Ensure all staff submit their mobile phones during office hours. Employees are not allowed to keep mobiles in lockers.

Housekeeping Maintenance

Ensure Washroom, water tank, dustbins, and overall housekeeping maintenance. Ensure water bottles are placed on every table. Ensure clinic is dust-free and neat.

Administration

Daily software updates and daily audit of defined protocols. Maintain discipline among staff. Ensure all CCTVs are working and not covered. Maintain silence in clinic. Ensure lunch break is 15-20 minutes only, with not more than two staff from the same department at a time. Management may assign additional responsibilities as required for clinic growth.

3. COMMUNICATIONS AND RELATIONSHIPS

Internal:

Operations Manager, HR Manager, Department Personnel, Employees

External:

Patients, Service Agencies

4. KNOWLEDGE, TRAINING & EXPERIENCE REQUIRED

Education:

Graduate or Master's Degree

Experience:

Graduate with a minimum 3 years of experience Master's degree with minimum 1 year experience (preferably in Sales or related field)

Skills:

Proficiency in Hindi, English, and local language Strong leadership and decision-making skills Excellent communication and interpersonal skills Proficient in Microsoft Office

Working Conditions

Based at respective branch as per operational requirements.
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Paid sick time
Work Location: In person