Job Description

Title: Client Implementation Analyst
Location: Ground Floor, Hindustan Times House, 18-20, K.G.Marg, Connaught Place, New Delhi-110001
Note:

• Specific/ mandatory skills: Good communication skills, work exp in a bank/ fintech industry will be preferred.
• Experience range: 2 years.
• Open to considering fresher candidates (Yes/No): Yes
• Open to considering relocation/ non-local candidates (Yes/No): No
• Contract duration: 8 months.
• Shift timings: No shift. This is for the branch.
• Number of days work from office: 6 days

• Ensuring Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
• Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
• Error Free Processing of transactions with in specified SLA\'s.
• Ensure laid down processes are being followed; DB internal security standards are followed

• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• All the transactions are carried out with 100% accuracy without errors.
• Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
• Handling customer queries related to KYC and account maintenance
• Handling scanning activity of documents and transactions.
• Ensure customer financial and non financial transactions are handled without any errors.
• Effective service delivery by reducing customer turnaround time.
• Ensure SRs are closed within stipulated time with appropriate remarks.
• Ensure accurate checking/processing of account opening documents & MF applications.
• Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
• Ensure satisfactory compliance scores and implement audit recommendations.
• Any suspicious transaction/activity must immediately be reported to the supervising officer.
• Overall upkeep of the branch lobby as per clean desk policy standards.
• Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business
• Structured service call for all the new to bank customers and qualified / non qualified customer base