Job Description

We're seeking a proactive and detail-oriented

Client Engagement Trainee

to join our growing team. This entry-level position is ideal for individuals looking to launch a career in

client relationship management, sales support

, or

business development

. As a key member of our client success team, you will help strengthen client relationships, identify growth opportunities, and support internal teams to deliver exceptional service.

Key Responsibilities:

Engage with existing clients via

email, phone, and chat

to monitor satisfaction and explore new service opportunities. Understand client needs and assist in crafting

tailored proposals, quotations, and service recommendations

. Follow up on proposals to improve

conversion rates

and support the sales team in closing deals. Identify

upselling and cross-selling

opportunities based on client feedback, usage patterns, and business goals. Work with the Accounts team to ensure timely

invoicing

and assist in following up on

outstanding payments

. Collaborate with service delivery and front-end teams to ensure

seamless client experiences

. Maintain accurate records of client communications, sales progress, and feedback using

internal CRM systems

. Support the sales pipeline by nurturing

leads

and helping identify

new revenue streams

. Learn internal processes, tools, and systems to align

client expectations with delivery capabilities

.

What We're Looking For:

Strong

attention to detail

with excellent

organizational and time management

skills. Exceptional

written and verbal communication

abilities. A

customer-first mindset

, positive attitude, and eagerness to learn. Ability to work

collaboratively

across teams and departments. Comfort in a

fast-paced

, evolving work environment. Familiarity with

CRM tools

and Microsoft Office is a plus.

Qualifications:

Bachelor's degree (completed or in progress) in

Business Administration, Marketing, Communications

, or a related field. Internship or academic project experience in

sales support, client servicing, or account management

is a strong advantage.

Why Join Us?

Hands-on training and mentorship to kick-start your career. Exposure to real client relationships and sales processes. Opportunity to grow within a dynamic, team-oriented environment.
Job Types: Full-time, Fresher

Work Location: In person