Job Description

About Info Edge

InfoEdge\'s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About BU

99acres.com is India\'s leading real estate classified portal (Launched in 2005), is the fastest growing business. Given the fact that real estate was the largest category for advertisements in the print media the potential for online real estate classifieds as a business is immense. Today, with a traffic share of more than 50%, 99acres is the clear leader amongst six major players.

Designation/Title

Deputy Manager

Required Educational Qualification

Any Graduate

Desired Experience

3 - 6 Years

Job Objective

The objective is to lead a team of associates dealing with the Clients and manage performance metrix with the defined business goals.



\xef\x82\xb7 Inbound/Outbound contact center experience

\xef\x82\xb7 Responsible to lead and manage a team of associates

\xef\x82\xb7 Organize , plan and prioritize various functional audits to ensure process adherence and report any deviation

\xef\x82\xb7 Ensure weekly and monthly dashboard on task deliveries

\xef\x82\xb7 Maintain database integrity and tracking associate level performance

\xef\x82\xb7 Training team members in successful strategies to meet operational targets with quality parameters

\xef\x82\xb7 Manage performance metrics with business goals adhering to quality level guidelines

\xef\x82\xb7 Drive appropriate data oriented analysis, adoption of technology solutions and process improvement plan in order to achieve operational excellence

\xef\x82\xb7 Responsible for ensuring and reviewing SOP compliance

Required Skills

Excellent verbal and written communication skills, Team Handling experience, Lead generations skills, worked on Inbound/Outbound sales process

Desired Skills

Real Estate experience, Contact Centre Experience

Why Join Us

This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.

Info Edge