Job Description

Job Title

Senior Account Manager / Client Delivery Manager (Pod Manager)

(Internal title: Pod Manager)

Role Summary

We are looking for a

Senior Account Manager / Client Delivery Manager

who will own

end-to-end delivery and client success

for a set of clients.

At Digital Mojo, clients are managed in

small, dedicated teams

(called pods).
Each pod works like a

mini-agency

, responsible for strategy, execution, performance, and client satisfaction.

You will act as the

single owner

for your clients -- coordinating social media, performance marketing, creatives, and execution -- while ensuring quality, timelines, and results.

This is

not a coordination-only role

.
This is an

ownership role

.

What is a "Pod"? (For clarity)

A

pod

is a small, dedicated client team consisting of:

A Client Manager (you) Social Media Managers Performance Marketer Video/Creative support
You will

lead this team

and be accountable for outcomes.

Key Responsibilities1. Client Ownership & Communication

Be the

single point of contact

for 6-7 clients Lead weekly/monthly client calls Understand client business goals and pressure points Set expectations clearly and manage scope Handle escalations calmly and proactively

2. Strategy & Planning

Own monthly plans and priorities for each client Align social media, performance marketing, and creatives into one plan Use performance insights to guide content and campaigns Ensure all execution supports business outcomes

3. Team & Delivery Management

Manage a small delivery team assigned to your clients Allocate work clearly and avoid overlaps Ensure all deliverables are

on time and high quality

Maintain execution discipline and standards

4. Performance Oversight

Review and understand key performance metrics (CPL, ROAS, CTR, conversions) Work closely with performance marketers to course-correct Ensure performance reports are accurate and meaningful
(You are not required to run ads, but must understand performance well.)

5. Quality Control & Accountability

Final responsibility for calendars, creatives, messaging, and reports Ensure there are

no surprises

for clients Track deadlines, deliverables, and service levels

6. Commercial & Retention Responsibility

Own client retention and satisfaction Identify upsell or growth opportunities Protect margins by controlling scope creep Understand capacity and workload limits

Key Success Metrics

Client retention Client satisfaction On-time delivery Performance stability/improvement Low escalation rate Strong internal coordination

Required Experience & Skills

4-7 years experience in a digital marketing / agency environment Experience managing

multiple clients simultaneously

Strong understanding of: Performance marketing fundamentals Social media execution Creative workflows Excellent communication and presentation skills Strong planning and prioritization ability Calm under pressure, solution-oriented mindset

What This Role Is NOT

Not a task tracker Not a coordinator-only role Not a junior AM role Not a performance-only role
This role is about

ownership, judgment, and accountability

.

Why Join Digital Mojo

Clear ownership and authority Structured team model (no chaos) High-value clients (real estate & growth brands) Performance-driven culture Clear growth path into

Group Account Manager / Delivery Head

roles

Reporting Structure

Reports to: Founder / Operations Head Leads: Dedicated client delivery team Works closely with centralized specialists (SEO, design, dev)
Job Types: Full-time, Permanent

Pay: ?50,000.00 - ?70,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Provident Fund
Application Question(s):

Please type "Yes" to acknowledge that you understand - this is a WORK FROM OFFICE job, based out of Banjara hills, Hyderabad. Please DO NOT apply if you are looking for Work from Home. How many days is your notice period? What is your current CTC? What is your expected CTC? How many years of Digital Marketing Agency experience do you have?
Work Location: In person