Job Description

Job Category: Client Data
:
Join our dynamic team where innovation meets compliance. We are looking for a proactive individual who can leverage technology to enhance operational efficiency and ensure regulatory adherence. If you have a passion for automation and a knack for problem-solving, we want to hear from you.
Job Summary:
As a Client Data Manager I in our dynamic team, you will leverage technology to enhance operational efficiency and ensure regulatory adherence. You will possess strong processing, logical, and analytical skills, with the ability to work independently and adapt to change. You will demonstrate expertise in banking, AML, and compliance, exercising sound judgment and maintaining confidentiality in handling sensitive information.
Job Responsibilities: * Ensure operational controls for bots are intact, manage bots end-to-end, monitor servers, identify exceptions, and resolve issues.

• Conduct quality reviews of bot processes to ensure regulatory compliance and adherence to industry standards.
• Use data insights to drive policy changes and strategic business decisions.
• Identify and execute opportunities in automation, RPA, and ML to enhance efficiency and innovation.
• Translate business requirements into technical solutions, aligning business needs with technological capabilities.
• Support change management by conducting UAT testing and recommending modifications based on operational changes.
• Identify trends and irregularities in metrics, develop remediation plans, and ensure continuous improvement.
• Create ad hoc reports, develop business cases, and streamline data collection for senior management.
• Collaborate with stakeholders to optimize operations and implement process improvements.
• Maintain process documentation, develop training materials, and promote a culture of continuous improvement.

Required qualifications, capabilities, and skills:

• Bachelor's degree required
• CTR/AML experience required
• Experience in transaction research
• Five or more years in regulatory operations, BOT management, or reporting
• Experience in process improvement and training development
• Strong decision-making skills and problem-solving abilities
• Proactive self-starter with dependable, timely, and accurate support delivery

Preferred qualifications, capabilities, and skills:

• Knowledge of CTR Reporting
• Understanding of Change Management Process
• Familiarity with training related to transaction research/AML/SAR
• Ability to effectively maximize delivery of business goals

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.