Job Description

Roles and Responsibility Job Summary To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business. To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards. To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements. To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement. To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards. To provide information about product features, benefits and implementation to callers To help customers with their complaints and problems To provide back-office support to sales team To assist RMs in completing KYC reviews of the clients Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC Ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Ensure Control on Static Data Transactions Strategy Manage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services, Payments, CRC, GSSC for various transactions processing and to address all the queries relating of L/C, Remittances, Bank Guarantee, Export Credits, facility documentation, etc. Business To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business. To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards. To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements. To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement. To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards. To provide information about product features, benefits and implementation to callers To help customers with their complaints and problems To provide back-office support to sales team To assist RMs in completing KYC reviews of the clients Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC Ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Ensure Control on Static Data Transactions Processes To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements. To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards People & Talent Lead through example and build appropriate culture and value. Sept appropriate tone and expectations from their team and work in collaboration with risk and control panel. Employ, engage and retain high quality people with succession planning for critical role. Responsibility to review team structure. Set and monitor job description and objective for direct report and provide feedback and reward in line with their performance against those responsibilities and objectives Risk Management Abide by appropriate frameworks to guarantee that business is carried out within the Group&rsquos risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders. Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM). Abide by the Group&rsquos values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees. Ensure that Risk Management matters that are brought to the job holder&rsquos attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees. Do what is right in order to avoid reputational risks and operational losses Governance Responsible for assessing the effective of group arrangements to deliver effective governance, oversight and control in the business and if necessary overeas changes in these areas. Awareness and understanding of the regulatory framework, in which the group operates requirements and expectations related the role. Regulatory & Business Conduct Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [[business unit ] to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [[Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment.]..] . Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Colleagues in CPBB and CDD teams, Product, Risk, Compliance, Trade teams and other support Functions and Businesses External : Key clients Other Responsibilities Embed Here for good and Group&rsquos brand and values in Medium Enterprises, CPBB] Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Multiple functions (double hats) [[List all responsibilities associated with the management of more than one role]] Our Ideal Candidate University Graduate, MBA would be an added advantage Any certificate courses on trade finance and lending products would be a plus as well. University Graduate, MBA would be an added advantage Any certificate courses on trade finance and lending products would be a plus as well. Sound product knowledge on trade, cash, lending and FX and strong understanding of local industries, supply/value chains and market environment Knowledge of operational procedures, documentation requirements, banking practices and regulations related to commercial banking Firm in all business guidelines and compliance issues Knowledge in facility documentation for commercial clients will be an added advantage Good communications skills - verbal and written In-depth knowledge of products, services and delivery channels available for ME & Trade Customers Role Specific Technical Competencies Manage conduct Manage risk Manage people About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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