Job Description

ABOUT THE COMPANY-

Creative Hands Art Materials is the driving force behind the renowned brand BRUSTRO. With a strong Instagram presence and availability of in over 500+ stores across India, we are dedicated to providing artists with top-quality materials to fuel their creativity. As the leading importer of fine, high-quality artistic brands like Golden, mt, Sennelier, Essdee, Creatacolor, Fabriano, Montana, Raphael, we source our products from trusted suppliers in the USA, UK, Italy, Germany, France and Austria.

Position available exclusively for Kolkata residents. If you aren't from Kolkata, kindly avoid applying.

Key Responsibilities:

Serve as the main liaison between clients and internal teams
Coordinate client requirements, timelines, and deliverables
Schedule meetings, calls, and follow-ups with clients
Ensure accurate documentation of client communication and agreements
Track project progress and ensure timely execution as per client expectations
Address client queries and concerns promptly and professionally
Maintain client records, databases, and reports
Assist in onboarding new clients and explaining processes
Support with client reports and updates
Identify opportunities to improve client experience and satisfaction

Skills & Competencies:

Strong verbal and written communication skills
Excellent coordination and follow-up abilities
High attention to detail and organizational skills
Ability to manage multiple clients and tasks simultaneously
Problem-solving mindset with a customer-centric approach
Proficiency in MS Office / Google Workspace
Ability to work cross-functionally with different teams

Qualifications:

Bachelor's degree in Business Administration, Communications, or a related field
1-3 years of experience in client handling, coordination, or customer-facing roles
Experience in service-based or project-driven environments is an advantage

Preferred Attributes:

Calm under pressure and adaptable to changing priorities
Professional, courteous, and relationship-oriented
Proactive and solution-driven

Note :

This role does not involve sales targets or field visits.

Work Type:

Full-time, In-office role

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Client Coordination : 1 year (Required)
Language:

Hindi (Required) English (Required) Bengali (Required)
Location:

New Town, Kolkata, West Bengal (Preferred)
Work Location: In person