Job Description

First Point of Contact:

Greet clients warmly, serve as the primary point of contact, and answer inquiries about services and products.

Appointment Management:

Schedule, confirm, reschedule, and cancel client appointments.

Service & Product Promotion:

Actively promote treatments, packages, skincare products, and any available discounts or promotions to clients.

Client Experience:

Ensure a clean, organized, and welcoming environment for clients and provide excellent customer service throughout their visit.

Inquiries & Feedback:

Address client concerns, complaints, or questions with professionalism and empathy, escalating issues to management when necessary.
Administrative & Operational Support

Check-in/Check-out:

Handle client check-ins, process payments, and manage billing, insurance verification, and co-payments.

Record Keeping:

Maintain accurate client records, update Electronic Medical Records (EMR), and manage patient files, ensuring confidentiality and compliance.

Office Management:

Perform general administrative tasks like filing, faxing, and managing office supplies.

Inventory:

Monitor and potentially order medical supplies and injectables.

Clinic Maintenance:

Ensure the front desk and waiting areas are clean, tidy, and organized.
Team & Management Support

Internal Coordination:

Coordinate with aesthetician, therapists, and other staff to ensure efficient clinic operations and support.

Rostering:

Assist in creating and managing team schedules.

Reporting:

Help prepare reports and documents for management and assist with marketing initiatives.
Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Work Location: In person