Job Description

Location: Rohtak, Haryana

Salary: Up to ?30,000 per month

Experience: 2-3 years in Voice Processing (specifically patient feedback preferred)

Employment Type: Full-time

Joining Preference: Immediate Joiner

We are looking for an experienced and highly articulate Voice Processing Specialist to join our team in Rohtak. The ideal candidate will have a strong background in handling patient feedback, demonstrating exceptional communication skills and a patient-centric approach. This role is crucial for gathering, documenting, and addressing patient concerns and suggestions, contributing directly to service improvement.

Key Responsibilities:

Handle inbound and outbound calls related to patient feedback, inquiries, and concerns with professionalism and empathy.

Actively listen to patient feedback, understand their perspectives, and accurately document all interactions.

Provide clear, concise, and accurate information to patients regarding their feedback status or relevant processes.

Escalate complex issues to the appropriate departments or senior management following established protocols.

Maintain detailed and accurate records of all patient interactions in the designated system.

Collaborate with internal teams (e.g., quality assurance, operations) to ensure timely resolution of patient feedback.

Adhere to all company policies, procedures, and data privacy regulations (e.g., HIPAA compliance if applicable).

Contribute to identifying trends in patient feedback to support continuous improvement initiatives.

Job Type: Full-time

Pay: Up to ?30,000.00 per month

Benefits:

Commuter assistance Internet reimbursement Paid time off
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Application Question(s):

Do you have experienced In Client Coordinator? Are you comfortable in Speaking Fluent English? How soon you can join?
Education:

Bachelor's (Required)
Language:

Fluent English (Required)
Location:

Rohtak, Haryana (Required)
Work Location: In person