Job Description

We are looking for a highly organized Client Coordinator to manage day-to-day client interactions and ensure smooth project execution. The ideal candidate will be the primary point of contact for clients, responsible for understanding their needs, managing timelines, and ensuring quality delivery.

Key Responsibilities

Client Communication:

Serve as the primary point of contact for clients throughout project lifecycle. Regularly update clients on project status, timelines, and deliverables. Address client queries and resolve issues promptly.

Project Management:

Coordinate between internal teams (creative, marketing, production) to ensure project timelines and client expectations are met. Schedule and monitor client meetings, calls, and reviews. Ensure that projects are delivered on time and within scope.

Documentation & Reporting:

Maintain accurate records of all client communications, project details, and progress reports. Prepare status reports, proposals, and other client-related documents as needed. Update CRM with client information and project details.

Problem Resolution:

Handle client complaints, troubleshooting issues, and ensure satisfaction with services. Work proactively to identify and resolve potential issues before they arise.

Relationship Building:

Build and nurture long-term relationships with clients to ensure repeat business. Upsell services when appropriate and identify opportunities for future projects.

Required Skills (Non-Negotiable)

1-2 years of experience in a client-facing role. Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software. Strong attention to detail and ability to prioritize effectively. Experience with client project management tools
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person