Job Description

Job Summary Reporting to Team Leader Inbound Sales, the position is responsible for X selling the different products of the Bank of the contact center JOB PURPOSE: Reporting to Team Leader Inbound Sales, the position is responsible for X selling the different products of the Bank of the contact center Officer would be a part of Inbound Sales team of India Sales Targets to be met in terms of Products, MIX, Value and fees Responsibilities Stakeholder management. Agent interaction and training. Call listening to improve pitch rate. Support in handling and removal of DND clients from the base to avoid multiple promotional communications. Data analysis of campaign already triggered. Call listening for frontline agents and doing a check on sales pitch. Driving pitch rate for the products sourced in CCC Analysing training needs in case of low pitch or BQM (0 Following up on set up MIS for Standing instruction, bill pay, home loan, PA CC and PQ CC, any other products which are not closed at CCC. Driving any Tactical campaigns running at the time like gamification, Amazon contest etc., Training agents for sales basis analysis done. Making sure all the SMS and EDM\' s is accurate and sent on time. Be updated with new offers being released and acknowledge CIB. Finding new ways to make use of lead generated (could be rechurning the leads, or effectively lead generation methods) Sales related MIS\'s to be sent on time. Any Adhoc sales related activity to be picked up and handle diligently. Checking if S2S MIS is getting updated regularly. Scorecard MIS is getting updated regularly (sales metrics only- unless asked otherwise) Reviewing campaign\'s yield and goodness periodically Direct calls. This MIS is about the number of calls received in each sales DID line and how many were answered and abandoned. Abandoned data This MIS is about abandoned data specific to each product. Call handled Vs abandoned This MIS is about how many calls were handled by sales DID lines specific to frontline and IBS team. Regulatory & Business Conduct Display exemplary conduct and live by the . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank\'s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Skills and Competencies Direct calls. This MIS is about the number of calls received in each sales DID line and how many were answered and abandoned. Abandoned data This MIS is about abandoned data specific to each product. Call handled Vs abandoned This MIS is about how many calls were handled by sales DID lines specific to frontline and IBS team. About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

foundit