to assist our international clients. The ideal candidate should have a technical background, strong communication skills, and a willingness to work in rotational shifts. You will be responsible for supporting customers, finding potential leads online, and spreading awareness about our software product.
Key Responsibilities:
Customer Support:
Handle queries from international clients via email, chat, and calls. Assist with product usage, troubleshooting, and technical guidance.
Client Research:
Use platforms like Google and LinkedIn to identify potential customers and reach out to them.
Product Awareness:
Educate potential and existing customers about our software's features and benefits.
Documentation:
Maintain logs of customer interactions and issues in CRM systems.
Feedback Collection:
Gather and report customer feedback to help improve the product and user experience.
Cross-functional Coordination:
Collaborate with technical and product teams to address customer concerns.
Requirements:
Technical & Non-Technical background (IT, Computer Science, Engineering, etc.).
Strong verbal and written communication skills in English.
Ability to search and engage potential customers through Google and other platforms.
Self-motivated, proactive, and customer-oriented.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Cell phone reimbursement
Location:
Nagpur, Maharashtra (Preferred)
Work Location: In person
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