Job Description

Position: Client Associate
Exp: 5 - 6 yrs
Location: Pune
Core job responsibilities:
Handle book-keeping/accounting activities, finalization, Reconciliations & Reporting of General Ledger activities.
Help coach and train other colleagues to achieve the required levels of performance and productivity.
Develop and maintain effective client relationship.
Ensure all work meets with the SLA/Compliance requirements of the business and client.
Support with the creation and updates of standard operating procedures and processes.
Hold weeklymonthlyquarterly service calls with clients with the defined business minimum standards.
Ensure Service failures are reported immediately and that the appropriate investigation and corrective actions are applied.
To immediately respond to any client escalations, supporting the resolution of the problem and implementing the necessary preventative actions.
Identify opportunities to up or UP/cross sell to existing clients.
Complete Transition with assistance of new processes from existing and new clients.
Follow the defined processes to ensure all revenue is billed as per the contract and implement actions to mitigate any revenue leakage.
To support in the collection of receivables from clients.
Support in Pre-Sales & Sales activities.
Support process improvements and ensure processing systems are fully utilised to achieve margin and productivity targets.
Complete training of colleagues, share knowledge and support colleagues as required,particularly on complex work matters.
Ensure any compliance incidents are reported and resolved correctly.
To implement changes effectively and mitigate any impact on clients and ensure colleagues are adequately trained and briefed on the new ways of working.
To provide inputs on opportunities for service, system and efficiency improvements.
Communication - Managing day to day communication with internal teams/Client/Client's consultants and Auditors/External via emails/Calls.
Required qualifications:
5-6 years of experience (including 2+ years of experience in handling above job duties)
B. Com, Inter CA/CMA/CWA/M. Com
Experience in end to end accounting processes/month end finalization, preparation of P&L, Balance Sheet. Advance Excel skills
Experience of handling international clients
Accounting Software Proficiency
Advance Excel skills
Candidates who have worked in BPO/KPO/ITES/ Accounting Industry, subsidiaries of foreign holding companies would be added advantage.
Personal Characteristics:
Self-motivated
Strong coordination
Ability to work equally well either independently or as part of a team
Plan, monitor and manage activities for self
Must be enthusiastic and self-initiator
Excellent in numbers with good attention to detail
Excellent written and verbal communication skill
Able to handle pressure, and good at multi-tasking
Passion, energy, and enthusiasm to produce results