Job Description

The Store Sales Assistant will be responsible for providing exceptional client engagement, driving sales performance, and delivering a premium luxury shopping experience. This role requires deep product knowledge, excellent client relationship skills, and the ability to support both individual and team objectives within the boutique.

Key Areas of ResponsibilityClient Engagement

Greet and welcome clients, offering personalized service and product recommendations. Build and maintain long-term relationships with clients by understanding preferences and providing tailored advice. Ensure a seamless shopping experience, from initial interaction to post-purchase follow-up.

Sales Performance

Achieve and exceed individual sales targets and contribute to team performance. Identify and pursue new business opportunities to expand the client base. Upsell and cross-sell to maximize revenue.

Client Experience

Deliver exceptional service to enhance the overall luxury experience. Organize and host exclusive previews, private showings, and client events. Handle all client interactions with professionalism, discretion, and confidentiality.

Market & Product Knowledge

Stay updated with industry trends and luxury jewelry market developments. Provide expert advice on products, features, materials, and market conditions. Maintain comprehensive knowledge of the company's inventory and collections.

Sales & Administration

Maintain accurate sales records, reports, and client account information. Assist with administrative processes related to sales, stock, and transactions. Prepare regular sales forecasts and updates for management.

Team Support

Collaborate with peers to ensure a cohesive sales approach. Support in training and mentoring new or junior team members. Share insights on client preferences and market trends during team discussions.

Client Feedback & Improvement

Collect and analyze client feedback to identify service gaps. Implement feedback-driven improvements to enhance the client experience. Monitor client satisfaction and take proactive steps to resolve issues.

Competencies & Skills Required

Technical / Functional Skills

Expertise in managing high-net-worth clients and building long-term relationships. Ability to provide tailored, personalized service and recommendations. Strong knowledge of luxury jewelry products, features, and market conditions. Experience hosting exclusive events, previews, and private showings. Proficiency in coordinating event logistics and delivering high-quality experiences.

Behavioral Skills

Strong communication and interpersonal skills with clarity and professionalism. Commitment to delivering exceptional service and enhancing client satisfaction. Problem-solving abilities with a solutions-oriented mindset. Attention to detail in handling client accounts, transactions, and sales processes. Team-oriented approach with the ability to collaborate and achieve common goals
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Work Location: In person