Job Description

: Retail Sales Officer Zoya



Unique Job Role Retail Sales Officer Zoya Function Sales Reporting to Store Manager

Zoya

Business Jewellery Grade Date -

Job Details

To achieve the sales targets by engaging with the customers, explaining the product details, assisting them in choosing the

desired product and completing the sales transaction


External Interfaces Internal Interfaces


o Customers o Regional teams

VM team Merchandising team Support teams
Job Requirements

Education Graduate

Relevant Experience 5 to 8 years in luxury brands

Behavioural Skills o Customer Centricity

Delivers Results Nurtures Relationships Passionate about our Categories & Products
Knowledge o Sales/ retail experience


Process Contributions

Process Contribution Process Outcome Performance Measure

Sales: Product Sales

1. Engage with potential customers on frequent basis to maintain

relationship and generate opportunities for sale

2. Build awareness on the new product details and offerings to the

customers

3. Receive and engage with the customer to understand the

customer's requirement

4. Introduce the various product offering to the customers and

facilitate customer buying decision

5. Prepare the estimate of the products selected and completing the

sales transaction

6. Achieve category wise sales target for the allocated section

7. Assist the customer in a sales return or repair work


Store operating

policy
Increase in customer

satisfaction score

Increase in revenue

Sales: Retail Operations: Store Management

1. Adhere to the standard operating procedures in the store

2. Count and maintain the account of stock daily by managing the

record of the opening stock and closing stock in the section

allocated Report the sold sock and ensure the stock replenishment

3. Ensure proper and attractive display of the products at the

appropriate counter

4. Transfer the stock to the locker at the close of the day

5. Maintain safety of products displayed to customers and

communicate promptly to the superiors about any potential theft


Store

management
Adherence to policies

Directory Private and Confidential Page 2

6. Monitor the dead stock and liaison with the store manager to

minimise the same

7. Develop and maintain relationship and network with competitors to

leverage leading practices & learning to improve store level

processes

Sales: Retail Operations: Feedback management

1. Collate and relay customer feedback to the corporate teams like the

merchandising, retail operations etc. to improve customer

satisfaction and store ratings


Feedback

mechanism
Increase in customer

satisfaction score
Retail operations: Field sales operations management: Customer complaint resolution

1. Manage customer queries and complaints as per the company

guidelines


Complaint

resolution policy
Customer satisfaction

scores