Job Description

Fulltime Bangalore, India or Remote

Responsibilities

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- Respond to client questions via chat, email and voice


- Follow up with clients in the trial process to nudge them to book, join and sign up as members


- Interface with care and teacher ops to ensure that client has a great experience with trial


- Interface with teachers to address support queries for clients


- Interface with teacher ops to ensure that all the 3 month plan are delivered in a timely manner

Qualifications

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A Bachelor's degree is required; an MBA in any stream (Marketing, Sales, Business Administration, or related fields) is preferred. Fresh graduates with strong communication and interpersonal skills are encouraged to apply. Great deal of empathy and ability to feel client pain, ambivalence and challenges

- Great communication skills - both oral and written

Ability to set plans and execute them, organized Able to adapt rapidly in quick changing environment Ability to follow a process with consistent follow ups Comfortable with technology and data reporting etc Collaborative in terms of working with other teams

- Trainable - ability to learn MI skills, listen etc.

Benefits

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Competitive salary and benefits package. Opportunities for career advancement and professional growth. A supportive and dynamic team environment where innovation and creativity are encouraged.

Additional Requirements

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Student-centric: Ability to put student interest above everything else. Demonstrate respect for customers and ensure that customers get the best service possible. Professional: Cares deeply about his/her profession and invests in professional growth.. Respect for the team: Respect everybody's right to have opinions. Affirms the positive in other people. Risk-taking: Embrace challenges, try new approaches and be ok with all failures except a failure to learn.

Values

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Empathy: Listens to user stories, connects with them and understands their needs. Honesty/Integrity: Does not cut corners. Earns trust and maintains confidence. Does what is right not just what is expedient? Speaks plainly and truthfully. Persistence: Demonstrates tenacity and willingness to go the distance to get something done. Attention to detail: Does not let important details slip through the cracks, is well organized. Growth mindset: Learns quickly and is not afraid to fail. Demonstrates ability to quickly and proficiently understand and absorb new information. Follow through on commitments: Lives up to verbal and written agreements, regardless of personal cost. Enthusiasm: Exhibit passion, excitement and positive energy about work. Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. Yoga & Spiritual ideas: Ability to talk about yoga and spiritual matter with students.

- Great communication skills: Good understanding of self and motivations of the audience to communicate effectively with different stakeholders - engineering, design, executive team, students and teachers.

Our Culture at MyYogaTeacher

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Empathy & Respect: We nurture a people-first environment where everyone is heard, valued, and supported. Mutual respect and empathy drive our communication and decisions. Ownership & Accountability: We empower individuals to take initiative, make decisions, and own their work. You'll thrive here if you're self-driven and believe in delivering impact with integrity. Continuous Learning: We foster a growth mindset and encourage constant learning, upskilling, and open knowledge sharing. Mistakes are seen as stepping stones, not setbacks. Collaboration & Transparency: We believe in working together, not in silos. Our flat hierarchy ensures transparency, open conversations, and fast decision-making. Well-being & Balance: As a wellness-centered brand, we walk the talk -- promoting a healthy work-life balance, flexible work policies, and wellness benefits to support our team's physical and mental health.

About us

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At MyYogaTeacher, we believe that our success will be defined not only by what we do -- but also by how and why we do it. So, here is the MyYogaTeacher "why" and our "how":

Our mission

Improve physical and mental well being of the entire planet.

Our commitments to each other

- Genuine care for our customers: Be nice and gentle with the customer. Listen to them before responding. Work on making every interaction a positive one for our customers. E.g. if a customer is not happy with a session and wants a refund - we should accept that they are not happy and give them a refund. E.g. The customer did not like a particular session, even though we think it was great - we should accept customers judgement and try and understand what we can do better to meet customer's expectations and not waste time trying to change the customer's judgement.

Have fun: We have fun while working. We celebrate our co-workers and celebrate every large and small victory with each other. Respect for the each other: We respect each other as individuals. This means: Professionalism: We respect and treat each other as professionals. We help everybody grow, train and develop in order to achieve their full potential. Autonomy: Respect everybody's opinions and their ability to make decisions. Individual worth: Everybody has inherent worth. We do not label or typecast. We give everybody a chance to grow. Affirmation: We affirm positives in each person. Frugality: We are frugal in terms of spending money. We do not splurge on things that do not have a direct impact on making customers happy. We are wise with spending our resources. Hiring well: Hiring is a key function of the company. We focus, train and reward hiring well to ensure that we give hiring the utmost importance. Encouraging risk-taking: We embrace failure as an important part of learning. We realize that big projects require iterations and in such cases, we don't let perfection be the enemy of getting started. If we learned something new by executing fast, taking risk and failing, we are growing. We need not be afraid of failure. Risk taking, executing fast and failing fast is far better. Failure to learn is the biggest negative outcome. Understanding the value of time: We are focussed on moving fast as time is the ultimate limited resource. We are always trying to find ways to speed up learning and to reduce time for tasks by planning, collaborating and communicating better.

If you share our values and our enthusiasm for empowering the world, we'd love to review your application!


Ready to apply?


If you feel like you have the skills and if you feel inspired by our big mission, we would love to review your application.