Job Description

Position Overview:

The

Client Acquisition

serves as the primary point of contact for customers post-enquiry or post-sale. The role ensures customer satisfaction by managing communications, resolving queries, coordinating documentation, and providing timely updates throughout the sales and project lifecycle. This position plays a critical role in building long-term customer relationships and enhancing brand credibility.

Key Responsibilities:1. Customer Relationship Management

Serve as the single point of contact for clients from booking to possession. Manage all customer interactions--calls, emails, meetings--and ensure prompt and professional responses. Maintain healthy relationships with clients to drive referrals and repeat business.

2. Post-Sales Coordination

Coordinate with internal departments (sales, legal, finance, projects, and CRM) to facilitate booking formalities, payment schedules, and documentation. Ensure timely execution and delivery of allotment letters, agreements, and demand notes. Track client payments, send reminders, and assist in collection follow-ups.

3. Query Resolution & Escalation Management

Handle client queries, grievances, and feedback effectively and ensure timely resolution. Escalate complex issues to senior management with appropriate documentation and follow-up.

4. Project Updates & Communication

Keep clients informed about project progress, possession timelines, and handover processes. Organize site visits, walkthroughs, and customer meets as required.

5. Handover & Possession

Coordinate the handover process with the engineering and facility teams. Ensure all documentation, payments, and clearances are complete before possession. Facilitate post-possession services, warranty follow-ups, and defect rectification coordination.

6. Documentation & Reporting

Maintain accurate and updated client records in the CRM database. Prepare daily/weekly MIS reports on client communications, issues, and closure status. Support management in audits, data verification, and client satisfaction analysis.

Qualifications & Experience:

Education:

Bachelor's degree in Business Administration, Marketing, or any related field. MBA preferred.

Experience:

2-6 years of experience in client servicing, CRM, or customer support within the real estate sector.

Preferred Background:

Real estate developers, property consultants, or housing finance institutions.

Key Skills & Competencies:

Excellent communication and interpersonal skills. Customer-centric attitude with strong problem-solving ability. Good understanding of real estate documentation, payment plans, and project processes. Proficiency in CRM software, MS Excel, and reporting tools. Strong organizational and multitasking abilities.
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person