Job Description

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing.

Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together.If you're someone who dreams big and has the gumption to make them come true, E2M has a place for you.###

About the Role

We are hiring a Client Account Operations Specialist to support our Fractional Client Account Managers based in Canada. This backend, execution-focused role ensures smooth delivery, strong coordination, and an exceptional client experience across multiple accounts.
You will work closely with Client Account Managers to manage operations, track execution, coordinate teams, and keep accounts running efficiently. This role is ideal for someone detail-oriented, process-driven, and passionate about client service.###

Key Responsibilities

Support Fractional Client Account Managers across multiple client accounts Capture meeting notes and translate them into clear action items Create, assign, and track tasks using project management tools Share regular updates and follow up with internal teams Coordinate with Web Development, SEO, PPC, Paid Media, Branding, Social Media, and Copywriting teams Track timelines, priorities, and deliverables to ensure on-time execution Proactively identify and flag risks, gaps, or delays Create, manage, and maintain SOPs Handle administrative and coordination tasks to reduce CAM workload
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Required Experience & Skills

3+ years of experience in a digital or marketing agency environment Experience supporting or managing client accounts across multiple services Strong written and verbal communication skills Excellent task management, documentation, and follow-up abilities High attention to detail with a client-first mindset Comfortable participating in client-facing meetings
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Tools & Work Style

Experience with ClickUp, Asana, Monday, Jira, or similar tools Comfortable with Slack, email, and video conferencing Ability to manage multiple accounts and priorities simultaneously
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Why Join E2M Solutions

Work closely with senior Fractional Client Account Managers Exposure to global agency clients Play a key role in client success and delivery excellence Clear ownership and long-term growth opportunities * Performance-driven and collaborative culture