Job Description

Project Role :

Client Account Lead

Project Role Description :

Advise clients by bringing together expertise and thought leadership to shape solutions and solve critical business needs for a portfolio of accounts or a single large account. Bring together the right teams to drive profitable sales growth, expand services and offerings delivered, ensure profitable delivery and influence the clients strategy.

Must have skills :

Account Management

Good to have skills :

NA

Minimum

7.5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Client Account Lead, you will advise clients by bringing together expertise and thought leadership to shape solutions and solve critical business needs for a portfolio of accounts or a single large account. Your typical day will involve collaborating with various teams to ensure that client strategies are effectively influenced and that profitable sales growth is achieved. You will engage in discussions with clients to understand their needs and challenges, while also coordinating with internal teams to deliver tailored solutions that meet those needs. Your role will require you to be proactive in identifying opportunities for service expansion and ensuring that the delivery of services is both profitable and aligned with client expectations. You will also be responsible for maintaining strong relationships with clients, ensuring their satisfaction, and driving continuous improvement in service delivery. Overall, your day will be dynamic, requiring a blend of strategic thinking, relationship management, and operational oversight to achieve success in your role. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Develop and implement strategies to enhance client satisfaction and retention. - Monitor account performance metrics and adjust strategies as necessary to meet client goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Account Management. - Good To Have Skills: Experience with client relationship management tools. - Strong negotiation and conflict resolution skills. - Ability to analyze market trends and client needs to develop effective strategies. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have minimum 7.5 years of experience in Account Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education