Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Clerical Marker

Purpose of job:

To do assessment of various modules of an English Language Proficiency Exam

Knowledge of:

Essential

• Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS will arrange for language proficiency and certification test)
• Good Computer (MS office) and keyboard handling skills
• Understanding of BPO processes, reporting, MIS etc.
• 0 - 3 years' experience in a BPO environment
• For fresher - Proficient in English Communication Skills - both verbal and written
• For experienced - Experience in Backend BPO process where customer communication was a part of the role

Accountabilities, responsibilities and main duties:

• Assessment of various modules of an English Language Exam (either soft or hard copy)
• High attention to detail to ensure right marking of each paper.
• Identify and escalate priority issues.
• Route/Transfer issues to appropriate resource/channel if necessary
• Follow up on enquiries where necessary.
• Complete the logs, update necessary data sheets.
• Ensure hourly transaction targets are met with high quality standards.

Information Security:

• Read, understand, and comply with the information security policies
• Raise incident / blow whistle when observe any noncompliance to information security policies

(including people management and finance)

Accountabilities:

Role Specific Skills (if any)

• Have excellent written and verbal English language proficiency (IELTS 6.5 and above or equivalent)
• Have excellent organisational skills with the ability to work to strict deadlines, prioritising workload to meet the needs of the business
• Ability to produce statistical data to aid improvement of a service
• Be proficient with Microsoft Office, especially excel and outlook
• Customer-focused mindset

Qualifications:

Required:

• Education -should have completed a diploma/ degree/ professional course post senior Secondary
• Graduate (preferable)

Further Information

Pay Band - 3

Contract Type - FTC upto 31/Mar/23

Department/Country-GM/India - Noida

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.