Job Description

(22009VX)
India-Karnataka-Bangalore | Full-time | Permanent | Standard

Job Title – CLEARANCE SUPPORT AGENT
Introduction DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”. DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.
Role Descriptor
DHL Express is looking for a Clearance Support Agent to join and lead our team. He/she will have to act as the “voice” of the clearance department to external parties:

• Facilitate the clearance of DHL shipments by communicating with customers, DHL entities and the authorities on clearance requirements and any discrepancies preventing the successful clearance of these shipments
• Coordinate with the customer/DHL entities/government agencies to obtain the necessary shipment information and documents for the clearance department to successfully clear the shipments through the regulatory agencies when the existing information or documents are insufficient to permit successful clearance of the shipments.

Role Details

• Role title : Clearance Support Agent
• Corporate/Business : DHL Express
• Department/Function : Operations
• Job family : EXP IN Customs Post Clearance
• Reports to : Customs Clearance Supervisor

Key Responsibilities He/she will have to perform the following key activities:

• Contact DHL customers (both origin and destination) for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL to clear the shipments
• Provide customer with duty and tax advice notification and to seek payment approval from these customers when the duty and tax amounts payable exceeds DHL’s payment limits.
• Collate the clearance documents and coordinate handover of these documents with the assigned broker for BTO shipments.
• Review the “Shipment in Bond” inventory report to ensure that these shipments are worked on a daily basis.
• Manage maintenance of the customer instructions and customer general information databases to ensure that the databases are up to date and accurate.
• Incumbent has no direct reports and authority over country line and functional personnel.
• He/she should have informal influence to enable improvement and change within the organization.
• Note: New customer instructions must be approved by the clearance manager or supervisor before it can be updated into the databases.

Skills Required

• Software skills (Word, Excel, PowerPoint, etc.)
• Communication skills (English), spoken and written

Profile Requirements (Experience/Certifications/Qualifications/Licenses)

• 2-3 years working experience in customs clearance environment.
• Diploma (or equivalent)

Profile Requirements (Experience/Certifications/Qualifications/Licenses)

• 2-3 years working experience in customs clearance environment.
• Diploma (or equivalent)

Posting Legal Entity DHL Express (India) Pvt. Ltd.