Job Description

What you will be doing:

Answer customer queries in a positive and effective manner, both via e-mail and over the phone Identify and assess customers' needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Manage end-to-end support for

cashless claims processing

, including coordination with hospitals, insurance teams, and customers Guide customers on claim submission requirements, approvals, and timelines Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Serve customers by providing product and service information and resolving product and service problems Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution

What we are looking for:

Proven customer support experience, preferably in healthcare, insurance, or hospital claim services Hands-on experience in handling

cashless claims

(TPA / insurer coordination, hospital desk support, etc.) Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills * Ability to multitask, prioritise, and manage time effectively