Job Description

What you will be doing:

Answer customer queries in a positive and effective manner, both via e-mail and over the phone
Identify and assess customers' needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Manage end-to-end support for

cashless claims processing

, including coordination with hospitals, insurance teams, and customers
Guide customers on claim submission requirements, approvals, and timelines
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Serve customers by providing product and service information and resolving product and service problems
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution

What we are looking for:

Proven customer support experience, preferably in healthcare, insurance, or hospital claim services
Hands-on experience in handling

cashless claims

(TPA / insurer coordination, hospital desk support, etc.)
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritise, and manage time effectively