Job Description

Job Summary

As a Clinikk Healthcare Executive, you will be a trusted go-to resource who helps our subscribers with any issues related to their health or health benefits. You'll have the opportunity to help subscribers get the right care at the right time.

Responsibilities and Duties

Engage with subscribers - Take a holistic approach to subscriber interaction, understanding their needs & provide resolution through relevant communication channels such as Inbound/Outbound calls & Chat


Deliver interventions - Support subscribers to navigate the complex and confusing health care system and help them make smarter medical choices, by connecting with the right clinical resource. Leverage technology & internal resources to help understand the subscriber's path, actions needed & next step


Drive better subscriber outcomes - Assist with improved financial outcomes by helping subscribers with appropriate health care usage; optimize their benefit packages & third party vendors


Delight subscribers - Create a personalized & memorable experience with Clinikk, build relationships through active listening, honesty & empathy

Required Experience, Skills and

Qualifications

What we are looking for:

Language Proficiency in Kannada and Hindi is a must.


Bachelor's Degree/Diploma or Experience in Hospital/Healthcare/Insurance environment


Ability to thrive in a performance based environment


Demonstrate high level of personal accountability


Ability to listen, talk and type all at once through multi-channel communications


Empathetic critical thinking


Commitment to quality and continuous improvement


Demonstrated ability to use Microsoft Office (Word, XL,Google sheets,email)


Comfortable working in a remote based process

Desired Personal Characteristics:

Strong self-management


Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization


Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment


Change champion and adapt to change quickly


Data-driven and fact-based: focused on getting to best answer for clients


Detail-oriented, inquisitive, problem-solving in natureThrive in a team environment. A team player capable of collaborating with individuals throughout the organization.

We find joy and purpose in serving others. Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons!

Job Type: Full-time

Pay: ₹350,000.00 - ₹450,000.00 per year

Benefits:

Health insurance Leave encashment Paid sick time Provident Fund
Application Question(s):

How many years of experience do you have in the insurance industry
Could you please list all the languages you speak
Are you currently located near Bannerghatta Road
What is your current CTC (Cost to Company)
What is your expected CTC

Work Location: In person