As a Clinikk Healthcare Executive, you will be a trusted go-to resource who helps our subscribers with any issues related to their health or health benefits. You'll have the opportunity to help subscribers get the right care at the right time.
Responsibilities and Duties
? Engage with subscribers - Take a holistic approach to subscriber interaction, understanding their needs & provide resolution through relevant communication channels such as Inbound/Outbound calls & Chat
? Deliver interventions - Support subscribers to navigate the complex and confusing health care system and help them make smarter medical choices, by connecting with the right clinical resource. Leverage technology & internal resources to help understand the subscriber's path, actions needed & next step
? Drive better subscriber outcomes - Assist with improved financial outcomes by helping subscribers with appropriate health care usage; optimize their benefit packages & third party vendors
? Delight subscribers - Create a personalized & memorable experience with Clinikk, build relationships through active listening, honesty & empathy
Required Experience, Skills and
Qualifications
What we are looking for:
? Language Proficiency in Kannada and Hindi is a must.
? Bachelor's Degree/Diploma or Experience in Hospital/Healthcare/Insurance environment
? Ability to thrive in a performance based environment
? Demonstrate high level of personal accountability
? Ability to listen, talk and type all at once through multi-channel communications
? Empathetic critical thinking
? Commitment to quality and continuous improvement
? Demonstrated ability to use Microsoft Office (Word, XL,Google sheets,email)
? Comfortable working in a remote based process
Desired Personal Characteristics:
? Strong self-management
? Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
? Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
? Change champion and adapt to change quickly
? Data-driven and fact-based: focused on getting to best answer for clients
? Detail-oriented, inquisitive, problem-solving in natureThrive in a team environment. A team player capable of collaborating with individuals throughout the organization.
We find joy and purpose in serving others. Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons!
Job Type: Full-time
Pay: ?350,000.00 - ?450,000.00 per year
Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund
Application Question(s):
How many years of experience do you have in the insurance industry?
Could you please list all the languages you speak?
Are you currently located near Bannerghatta Road?
What is your current CTC (Cost to Company)?
What is your expected CTC?
Work Location: In person
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