Job Description

You would be responsible for managing the end-to-end claims process for clients, ensuring seamless handling from claim intimation to settlement follow-ups. You will be the key point of contact for clients and AMCs regarding claim processes. You should be strategic and detail-oriented, ensuring timely documentation, filing, and resolution of claims while also contributing to business growth through lead generation and upselling.

Job Duties and Deliverables include, but are not limited to

Constantly upgrading yourself on industry trends and claim procedures.

Managing claim intimations and ensuring accurate registration of claims.

Coordinating with AMCs for smooth claim processes and timely resolutions.

Collecting, verifying, and maintaining claim documentation from clients.

Filing all claims-related documents systematically for easy retrieval.

Proactively following up on pending claims to ensure settlement.

Identifying opportunities for lead generation and upselling additional products or services during client interactions.

Supporting other general insurance operations, including client follow-ups and coordination, as needed.

Minimum Requirements

You have a bachelor's degree in administration, commerce, or a related field.

2-3 years of hands-on experience in insurance claims processing.

Ability to communicate correctly and clearly with all customers.

Maintain a positive attitude with a focus on customer satisfaction.

Preferred Skills

Superior knowledge of insurance products and claim processes.

Excellent documentation and organizational skills.

Good listening ability to understand customer concerns and provide resolutions.

Ability to function independently as well as in a team.

Demonstrated conflict resolution, negotiation, and follow-up skills.

Demonstrated ownership to resolve complex claims issues, escalating when necessary.

Ability to maintain regular and reliable attendance, including the daily schedule.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Internet reimbursement Leave encashment Paid time off
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Ability to commute/relocate:

Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:

Claim Settlement : 2 years (Required)
Language:

Gujarati (Preferred)
Location:

Surat, Gujarat (Required)
Work Location: In person