Job Description

Skill required:

Property & Casualty- Claims Processing - Insurance Claims

Designation:

Claims Management Associate Manager

Qualifications:

Any Graduation

Years of Experience:

14 Years to 16 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

We are seeking a highly experienced and results-driven Claims Associate Manager with a strong background in Property & Casualty (P&C) insurance claims operations. The ideal candidate will have a minimum of 14 years of experience, including proven leadership in managing large teams (~40 FTEs) across First Notice of Loss (FNOL), claims adjudication, and payment processing functions. This role demands strong capabilities in people leadership, client relationship management, escalation handling, and cross-functional stakeholder collaboration (internal & external). The individual will be responsible for driving performance, ensuring SLA adherence, process optimization, and enhancing overall client satisfaction. o Lead and oversee end-to-end P&C claims operations, including FNOL intake, adjudication, approvals/denials, and payments. o Manage daily workflow, resource allocation, and workload balancing for a team of ~40 FTEs. o Ensure delivery against operational KPIs, SLAs, and compliance guidelines. o Provide leadership, mentoring, and performance feedback to direct reports. o Handle staffing, training, and team development to build high-performing, engaged teams. o Conduct regular one-on-ones, performance appraisals, and drive employee engagement initiatives. o Act as the primary point of contact for client communications and service delivery discussions. o Manage client escalations and ensure timely and effective resolution. o Lead and oversee end-to-end P&C claims operations, including FNOL intake, adjudication, approvals/denials, and payments. o Manage daily workflow, resource allocation, and workload balancing for a team of ~40 FTEs. o Ensure delivery against operational KPIs, SLAs, and compliance guidelines. o Provide leadership, mentoring, and performance feedback to direct reports. o Handle staffing, training, and team development to build high-performing, engaged teams. o Conduct regular one-on-ones, performance appraisals, and drive employee engagement initiatives. o Act as the primary point of contact for client communications and service delivery discussions. o Manage client escalations and ensure timely and effective resolution.

What are we looking for?

oAbility to establish strong client relationship oAbility to handle disputes oAbility to manage multiple stakeholders oAbility to meet deadlines oAbility to work well in a team o Exposure to US/UK P&C insurance markets. o Experience in transitioning or setting up new processes or client accounts. o Certification in Insurance (e.g., AIC, CPCU) or Lean/Six Sigma will be an added advantage.

Roles and Responsibilities:

oIn this role you are required to do analysis and solving of moderately complex problems o Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures o The person requires understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor or team leads o Generally interacts with peers and/or management levels at a client and/or within Accenture o The person should require minimal guidance when determining methods and procedures on new assignments o Decisions often impact the team in which they reside and occasionally impact other teams o Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture o Please note that this role may require you to work in rotational shifts




Any Graduation