Job Description

Role Overview:
As a Claims Handler, you will manage end-to-end cargo claims processes, ensuring timely and accurate handling, investigation, and resolution. You will collaborate with TPA, surveyors, customers, and internal stakeholders to deliver proactive claims services while maintaining compliance with global guidelines and regulatory standards.
Key Responsibilities:

• Handle cargo claims from first notification to settlement and recovery.
• Assign and coordinate surveyors for claim investigations.
• Provide proactive claims support to global customers.
• Interpret policy wordings, clauses, and exclusions with technical accuracy.
• Audit claims files and ensure adherence to global claims guidelines.
• Maintain documentation in the Claims Management System.
• Participate in ad hoc projects and continuous improvement initiatives.

Accountabilities:

• Deliver exceptional customer service and maintain clear communication.
• Ensure financial control through accurate reserving and reporting.
• Align with claims best practices and internal policies.

Qualifications & Skills:

• Licentiate/Associateship/Fellowship from the Insurance Institute of India (III).
• Experience in marine/cargo claims preferred.
• Strong policy interpretation and analytical skills.
• Excellent verbal and written communication.
• Effective time management and file organization.
• Collaborative mindset with eagerness to learn and adapt.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Skills Required