Job Description

Job description

About Watch Your Health

Watch Your Health is a fast-growing health-tech company, transforming wellness and preventive care with technology, innovation, and data analytics. We partner with top insurers, healthcare providers, and corporate to create digital health engagement platforms that inspire healthier lives.

Role: CRM Help desk - Claim Processing Executive - Mumbai

As a CRM Executive deployed at our client site, you will be the single point of contact for employees, supporting them through the entire health insurance claim process.

Key Responsibilities:

Act as the onsite CRM implant for claim support at corporate locations

Handle queries related to policy coverage and health claims with clarity and confidence

Guide employees through the claims app for submission and tracking

Respond to employee calls and emails professionally and promptly

Collect, verify, and dispatch claim documents per corporate policy

Liaise with ICICI Lombard's internal claims teams to ensure smooth and priority claim processing

Travel between 2 branch locations (twice a week) to support employees directly

Stay updated on IRDAI guidelines and insurance policy changes

Maintain data confidentiality and follow data protection standards

What We're Looking For:

Minimum 2 years of experience in the health insurance industry

Strong communication skills in English (mandatory)

Confident, empathetic, and customer-focused attitude

Ability to multitask, prioritize, and manage client expectations effectively

Why Join Us?

Be part of a reputed brand - ICICI Lombard

Work in a dynamic environment at the intersection of healthcare & technology

Develop professionally in a growing and future-focused industry

Get hands-on experience in health-tech innovation

Ready to Empower People Through Better Health?

Send your resume now to +91 73044 36700 or recruiter12@watchyourhealth.com
and take the next step in your career!

Whatsapp on +91 73044 36700

Job Type: Full-time

Pay: ?20,000.00 - ?22,000.00 per month

Benefits: Provident Fund

Schedule: Day shift

Supplemental Pay: Yearly bonus

Work Location: In person

Whatsapp HR Saili Kupekar on +91 73044 36700

Job Type: Full-time

Pay: ?20,000.00 - ?22,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Work Location: In person